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Returns Policy
7-Day Satisfaction Guaranteed Return Policy
If you are unsatisfied with your purchase from www.datandian.com for any reason, you have 7 days from the date of receipt (starting from 00:00 the next day) to request a return.
To qualify for a 7-day satisfaction guaranteed return, all the following requirements must be met:
Smartwatch: The same physical condition as at the time of purchase (not physically broken or damaged).
Remote Controls: The same physical condition as at the time of purchase (not physically broken or damaged).
Smart Home Controls: The same physical condition as at the time of purchase (not physically broken or damaged).
Smart Trackers: The same physical condition as at the time of purchase (not physically broken or damaged).
Smart Ring: The same physical condition as at the time of purchase (not physically broken or damaged).
Packaging Box: The same physical condition as at the time of purchase (not physically stained or damaged).
User Manual: The same physical condition as at the time of purchase (not physically stained or damaged).
About return fees:
Under the 7-day satisfaction guaranteed return policy, customers shall prepay all shipping charges;
Refunds will be processed and paid within 2 weeks of Datandian’s receipt of the Product.
Your return application will be rejected by Datandian if:
the return is requested beyond 7 days from the date of receipt;
all accessory items, giveaways, the user manual, or original packaging included with your purchase is missing or damaged with your return;
valid receipt or proof-of-purchase cannot be provided, or is counterfeited or altered in any way;
Product defects or damage is caused by any alterations, spillage of liquid, sand, oil, etc., improper installation, or use not in accordance with the user manual;
Product defects or damage is caused by accident (including without limitation collision, fire, flood, earthquake, traffic accidents);
the returned Product is not sent out within 7 days of return service confirmation with Datandian Customer Service;
the returned Product is not sent out in accordance with the requirements from Datandian Customer Service;
there occur other scenarios not meeting the conditions under this return policy.
15-Day Easy Exchange
If there exists quality issue with the Product purchased from www.datandian.com, you have 15 daysfrom the date of receipt (starting from 00:00 the next day) to request an exchange. You can apply to exchange for a different colour, or in exchange for a higher-priced product by filling the difference in price.
Note: You won’t be refunded the difference in price if you apply to exchange for a lower-priced products.
To qualify for an exchange, all the following requirements must be met:
Smartwatch: The same physical condition as at the time of purchase (not physically broken or damaged).
Remote Controls: The same physical condition as at the time of purchase (not physically broken or damaged).
Smart Home Controls: The same physical condition as at the time of purchase (not physically broken or damaged).
Smart Trackers: The same physical condition as at the time of purchase (not physically broken or damaged).
Smart Ring: The same physical condition as at the time of purchase (not physically broken or damaged).
Packaging Box: The same physical condition as at the time of purchase (not physically stained or damaged).
User Manual: The same physical condition as at the time of purchase (not physically stained or damaged).
About exchange fees:
The Product exchange fees may vary depending on the specific circumstance;
Shipping and handling charges, gift wrap fees, and taxes paid (e.g., state, customs, VAT) are not refundable.
Your exchange application will be rejected by Datandian if:
the exchange is requested beyond 15 days from the date of receipt;
valid receipt or proof-of-purchase cannot be provided, or is counterfeited or altered in any way;
the returned Product is incomplete or suffers physical damage caused by human factors;
no Product defects or damage is identified by Datandian technical support team;
Product defects or damage is caused by any alterations, spillage of liquid, sand, oil, etc., improper installation, or use not in accordance with the user manual;
Product defects or damage is caused by accident (including without limitation collision, fire, flood, earthquake, traffic accidents);
the returned Product is not sent out within 7 days of exchange service confirmation with Datandian Customer Service;
there occur other scenarios not meeting the conditions under this exchange policy.
Datandian Customer Service
Email: sale@datandian.com