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Shipping Methods
Datandian uses several methods for shipping products. We recommend certain delivery methods for different products, based on weight or size, to give our customers the most dependable and competitive pricing available. All orders ship from either our USA and CN warehouse.
All orders are subject to a 24-72 working hours processing period before shipping. Datandian uses the best carriers in the business, but we are unable to offer same-day shipping service or guarantee overnight or 2nd-day delivery.
What about tracking?
All packages are shipped with a tracking number. Once your order ships, you will receive an email update with a tracking number, so you can check on the status of your order and when to expect it.
*Please note that delivery may be delayed on weekends and holidays.( If there is a holiday, DHL Logistics will need to express the warehouse, which may waste 4-5 working days. This is a force majeure factor, which is accepted by both parties by default.)
How much does the shipping cost?
The price depends on the weight of the product, the origin, the destination, the shipping method and warehouses, and other considerations. Detailed pricing information is visible when placing an order.
*Please note that delivery may be delayed on weekends and holidays.( If there is a holiday, DHL Logistics will need to express the warehouse, which may waste 4-5 working days. This is a force majeure factor, which is accepted by both parties by default.)
How to Expedite Shipping Your Order
Please fill in the complete delivery address, including the name of the recipient, the company name, the apartment number, floor number, street name, and effective phone number to avoid delay or loss of parcels. If the parcel is lost due to subjective reasons such as address failure, Datandian cannot be responsible.
We use a third-party address verification system, so please enter your address information exactly as it appears on your credit card billing statement. Incorrect information may cause a delay in the processing or shipment of your order.
If your order is returned to Datandian as undeliverable from our shipping partners, you will need to place a new order. Please contact Customer Support to resolve your payment issue at sale@datandian.com.
Save time and avoid frustration by entering the address information in the appropriate boxes and by double-checking for typos and other errors.
About Customs Tax
Taxes may apply to imported goods/services and is regulated by the country's law. Datandian is not responsible for any tax invoice charged on its products. Shipping rates are estimates and may depend on different policies and tax rates applied per country. Please contact local customs for clarity and information.
If the package cannot be delivered or returned normally because the buyer does not cooperate with customs clearance/payment of customs duties, Refund won't be processed if the buyer doesn’t complete customs. buyers can neither receive the product nor refund finally.
If any logistics delay occurs, you may send an email to sale@datandian.com, and we will do our best to contact the logistics company to help resolve the issue.
Non-Refundable Shipping
Original shipping fees are non-refundable. Shipping fees cover the services provided by the carrier and will not be refunded if an item is returned for any reason.